Technical documentation for Lemonflow.ai services. Integration guides, API references, and best practices for our AI-powered customer support platform. Protected documents require credentials — contact tech@lemonflow.ai for access.
Embed the Lemonflow AI engine into your website or app. Two lines of HTML, full customization, postMessage API, and WCAG 2.1 AA accessibility.
Voice Inbound — SIP TrunkingHow to route inbound calls to Lemonflow via SIP. SIP domain, authentication, firewall rules, and what we need from your telco provider.
Bring Your Own Twilio NumberConnect a phone number from your own Twilio account to your Lemonflow AI agent. Subaccount setup, webhook configuration, and secure credential exchange.
Chat WhatsApp — Integration GuideDeploy the AI engine within WhatsApp. Official Business API integration, rich media support, and interactive buttons.
Email — Integration GuideAI-powered email support with contextual response generation, CRM integration, and human-in-the-loop approval workflows.
How Lemonflow connects to your charge point management system — station import, live status, OCPP diagnostics, remote actions, and what we need from you. Note: list contains our public integrations, if it is not listed contact us directly we may already support it.
Best practices and typical API structure for OCPP log access. Time-based queries, pagination, filtering, and example request/response payloads.
Remote Actions — API GuideBest practices and typical API structure for remote charger actions (reset, stop, unlock). ID mapping, authentication, and example request/response payloads.
CRM IntegrationConnect your CRM to provide customer data, account details, and case history to the AI agent during conversations. Salesforce, HubSpot, or custom endpoints.
How Lemonflow transfers calls to your callcenter via SIP. What to whitelist, UUI headers for agent screen-pop, and what we need from your callcenter.
Call Transfer FlowHow calls are handed over from the AI agent to your callcenter. Hold music, agent whisper summary, “press 1 to hear the summary”, and conference bridge — the end-to-end experience.
How Lemonflow creates tickets in your system after each conversation — automatic creation, field mapping, conditional rules, privacy. Select your ticketing system for the dedicated guide.
Our public trust hub — compliance certifications, security controls, subprocessors and policy documents. Open to anyone, no key required.
LLM Safety GuardsHow the platform constrains what the AI can say and do. The layered safety guards across every stage of a conversation — from inbound screening to the final check before a command reaches a charger.
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