Technical documentation for Lemonflow.ai services. Integration guides, API references, and best practices for our AI-powered customer support platform. Protected documents require credentials — contact tech@lemonflow.ai for access.
Embed the Lemonflow AI engine into your website or app. Two lines of HTML, full customization, postMessage API, and WCAG 2.1 AA accessibility.
Voice Inbound — SIP TrunkingHow to route inbound calls to Lemonflow via SIP. SIP domain, authentication, firewall rules, and what we need from your telco provider.
Bring Your Own Twilio NumberConnect a phone number from your own Twilio account to your Lemonflow AI agent. Subaccount setup, webhook configuration, and secure credential exchange.
Chat WhatsApp — Integration GuideDeploy the AI engine within WhatsApp. Official Business API integration, rich media support, and interactive buttons.
Email — Integration GuideAI-powered email support with contextual response generation, CRM integration, and human-in-the-loop approval workflows.
Overview of all endpoints required for integration with Lemonflow. Bulk station data, real-time status, OCPP logs, remote actions, and ticketing.
OCPP Logs — API GuideBest practices and typical API structure for OCPP log access. Time-based queries, pagination, filtering, and example request/response payloads.
Remote Actions — API GuideBest practices and typical API structure for remote charger actions (reset, stop, unlock). ID mapping, authentication, and example request/response payloads.
Station Information — API GuideBulk station data import, real-time status polling, and connector-level updates. Covers both initial synchronisation and live polling during support calls.
OCPI IntegrationIntegration via the Open Charge Point Interface standard. How we use OCPI modules (Locations, Sessions, Commands, CDRs) as an alternative to custom API endpoints.
CRM IntegrationConnect your CRM to provide customer data, account details, and case history to the AI agent during conversations. Salesforce, HubSpot, or custom endpoints.
How Lemonflow transfers calls to your callcenter via SIP. What to whitelist, UUI headers for agent screen-pop, and what we need from your callcenter.
Call Transfer FlowHow calls are handed over from the AI agent to your callcenter. Hold music, agent whisper summary, “press 1 to hear the summary”, and conference bridge — the end-to-end experience.
Ticketing System IntegrationHow to connect your ticketing system (Zendesk, Salesforce, Jira, Freshdesk, or custom) to Lemonflow. Automatic ticket creation, field mapping, and escalation workflows.
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